Thursday, December 13, 2012

Thumbs down on Nordstrom same day delivery service.

Well, I attempted to use Nordstrom's same day delivery service on a pair of shoes to wear to a friends wedding.

I ordered well before the 1 pm EST deadline.

I saw my order pop up in my email account. It accidentally went to my home address instead of my work address. I tried a live chat with a customer service rep, to see if I had time to change it.

For whatever reason, they showed that my order was cancelled. Well, I certainly didn't cancel it. Nor did I receive an email notification telling me my oder was cancelled.

Fine. I'll wear them to the holiday part on Friday. Well its 4 pm the day before the party. My shoes still aren't here, and they say they are out for delivery. Live chatting with yet another customer service representative.

She says that my shoes are available for pick up at the downtown store. WTF?!!! I paid $15 for same day shipping.

Nordstrom, your same day delivery failed for me twice on the same product.  I'll be using Zappos Online from now on.

11 comments:

Jackie Champion said...

Hey there! I will be looking forward to visit your page again and for your other posts as well. Thank you for sharing your thoughts about same day delivery in your area. I am glad to stop by your site and know more about same day delivery. Keep it up! This is a good read.
Many companies who operate under a Just-In-Time or "JIT" inventory method often utilise on-board couriers. On-board couriers are individuals who can travel at a moment's notice anywhere in the world, usually via commercial airlines. While this type of service is the second costliest—general aviation charters are far more expensive—companies analyze the cost of service to engage an on-board courier versus the "cost" the company will realise should the product not arrive by a specified time (i.e. an assembly line stopping, untimely court filing, lost sales from product or components missing a delivery deadline, organ transplants).
They can handle it through agents and will charge you a prodigious fee to provide the service, and then they will call Airport Courier, or other same day delivery companies to get the job done.

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