Thursday, December 13, 2012

Thumbs down on Nordstrom same day delivery service.

Well, I attempted to use Nordstrom's same day delivery service on a pair of shoes to wear to a friends wedding.

I ordered well before the 1 pm EST deadline.

I saw my order pop up in my email account. It accidentally went to my home address instead of my work address. I tried a live chat with a customer service rep, to see if I had time to change it.

For whatever reason, they showed that my order was cancelled. Well, I certainly didn't cancel it. Nor did I receive an email notification telling me my oder was cancelled.

Fine. I'll wear them to the holiday part on Friday. Well its 4 pm the day before the party. My shoes still aren't here, and they say they are out for delivery. Live chatting with yet another customer service representative.

She says that my shoes are available for pick up at the downtown store. WTF?!!! I paid $15 for same day shipping.

Nordstrom, your same day delivery failed for me twice on the same product.  I'll be using Zappos Online from now on.

Sunday, May 13, 2012

Getting ready to release our new brand name

Übermind, fueled by Deloitte, is getting ready to launch our new brand name.

Here is a photo of most of the people from the team that worked on the responsive site.


Monday, April 02, 2012

Lego City Scrum

Last week at work, I was one of three facilitators for a Lego City Scrum Workshop. I was much more pleased about how it went, then the exercise I went through during a SolutionsIQ scrum training I went through a few months before. I felt like we were better organized and explained things a little better, and kept people to actually using the scrum/agile process.


Tuesday, March 20, 2012

Friday, February 24, 2012

Deep Sea Diver

Did I mention that I love my job? Or that I have the coolest coworkers?

My coworker Luke mixed the latest album for Deep Sea Diver. You should really check it out!

Saturday, February 04, 2012

Busy schedule ahead

  • December : Promoted to Managing Quality Assurance Engineer
  • January : The company that I worked for is acquired by Deloitte.
  • February : 4 day working trip to Whistler
  • March : 2012 Club Nationals for Curling in Mankato, Minnesota
Phew.